Start With the Challenge in Your Gym
The FBU archive covers the decisions behind running a gym: bringing in clients, keeping members, building a team and creating room for the owner to lead. These selected episode notes give you a starting point. The original articles retain their publication dates; references to past promotions are historical.
Handling Member Cancellations
Vince and Anthony Bevilacqua discuss checking in with members, having a direct conversation and finding the real reason someone wants to cancel before offering a solution. Read the notes and listen to the episode →
Delegating Without Losing Sight of the Business
Vince and Tom Langton describe a staged approach to handing over responsibility, creating time for the owner to lead and develop the team while staying connected to the member experience. Read the episode notes →
Building a Network That Helps Your Clients
The dream-team conversation explores relationships with people outside your staff who can help your members in other parts of life, and how those connections support referrals and retention. Read the episode notes →
For a reading path through books and articles on the same subjects, browse the gym business guides.