Vince talks about your clients that are on hold right now due to COVID-19.. and you may be resenting them.
Some for very valid reasons, others just have their amygdala lit up from the stress, other may just not see the value in virtual training.
For whatever reason, you're resenting them and it's potentially harming the relationship. Here's a line to remember.
Resentment only hurts the person who resents.
Listen in for the way to handle people on hold that guarantees they'll be back, resentment is not in that equation.